Privacy policy

Cricket Never Stops Ltd. – Privacy Notice

This privacy notice explains how we collect, use, and protect your personal information.

1. Contact Details

Email: cricketneverstops@gmail.com

2. What Information We Collect, Use, and Why

We collect and use the following personal information to provide our services and deliver goods:

  • Names and contact details
  • Addresses
  • Payment details
  • Website usage data (including user journeys and cookie tracking)

3. Lawful Bases and Data Protection Rights

Under UK data protection law (UK GDPR), we must have a lawful basis for collecting and using your personal information.

Your rights include:

  • Right of access – You can request copies of your personal information and details about how we use it.
  • Right to rectification – You can request correction of inaccurate or incomplete data.
  • Right to erasure – You can request deletion of your personal data.
  • Right to restriction of processing – You can request that we limit how we use your data.
  • Right to object to processing – You can object to how your data is used.
  • Right to data portability – You can request transfer of your data to another organisation or to yourself.
  • Right to withdraw consent – You can withdraw your consent at any time.

We will respond to any request within one month.

To exercise your rights, please contact us using the details above.

4. Our Lawful Basis for Processing

We rely on the following lawful basis:

  • Consent – We collect and process your data after obtaining your permission. You may withdraw your consent at any time.

5. Where We Get Personal Information From

We collect personal information:

  • Directly from you

6. How Long We Keep Your Information

We retain your personal data for up to 5 years to support order management and record-keeping.

7. Who We Share Information With

We may share your information with:

Data Processors

  • Delivery companies
    • Used to deliver the goods you purchase

8. How to Complain

If you have concerns about how we use your personal data, you can contact us using the details above.

If you are not satisfied with our response, you can complain to:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint