Refund policy

Warranty, Returns & Bat Care

1. Warranty Overview

All bats are handcrafted in the UK from premium English willow. As a natural material, willow will show signs of use over time, and minor surface cracking is a normal part of performance.

Each bat includes a 6-month warranty covering genuine manufacturing defects under normal use.

2. What Is Covered

The warranty covers:

  • Handle breakage
  • Structural blade failure
  • Delamination
  • Horizontal splits caused by inherent willow defects

If a valid fault is confirmed, we will offer a repair, replacement, or refund, where appropriate.

Goodwill Repairs

Cracks in the handle or splice within 6 months may be repaired at our discretion.

3. What Is Not Covered

The following are considered normal wear and tear or misuse:

  • Toe damage (e.g. yorkers)
  • Edge or shoulder damage from high-impact shots
  • Surface cracking during play
  • Damage caused by hard or machine balls
  • Water, moisture, or extreme temperature exposure
  • Poor storage or lack of maintenance

These are expected characteristics of cricket bat use and are not considered manufacturing faults.

4. Preparation and Use

To keep your warranty valid:

  • Bats must be properly knocked in before use
  • If not prepared by us, correct knocking-in is the customer’s responsibility
  • Only standard leather cricket balls should be used

5. Returns – Change of Mind

  • Returns are accepted within 14 days of delivery
  • Items must be unused and in original condition
  • Return shipping costs are the customer’s responsibility

Refunds will be processed after inspection.

6. Faulty Items

If you believe your bat has a fault:

  • Contact us with your order details and photos
  • We may request the bat for inspection
  • We will resolve the issue with a repair, replacement, or refund, where appropriate

7. Sale Items

Sale items are final sale and cannot be returned unless faulty.

8. How to Start a Return or Claim

Please email or message us with:

  • Your order number
  • A description of the issue
  • Clear photos of the product

We aim to respond quickly and resolve all cases fairly.

9. Bat Care

To maximise performance and lifespan:

  • Knock in your bat properly before match use
  • Apply oil when needed
  • Use anti-scuff protection
  • Store in a cool, dry place

Damage caused by poor care is not covered under warranty.

10. Insurance

We recommend checking your household insurance, as accidental damage may be covered.